How to Easily Increase Your Business & Traffic by 20%

The answer might surprise you – Develop a pro-active “human proof” referral system and use it all the time! It is that simple.

When I ask most people, “how do you successfully grow your business,” they often tell me, “it is by word of mouth or referrals.” Yet when I ask them what system (or methodology they use) to obtain referrals, they do not have one. It is a random process at best.

Statistics show that today, it takes six more times the effort and money to get a new client to buy from you, as it takes to get a second order from an existing customer or a referral. So why do people not ask for referrals from everybody they sell?

The reason is that there are emotions involved. Most people do not feel comfortable "asking" for referrals. Here is a rule - If you do not ask for a referral, you will not get many. When asking for referrals do you ask like this, "Do you know of anyone that might like our services?", and the answer you get is usually "no not at this time, but if I do, I will be sure to tell them about you".

We have found that when you put an automated system in place that asks for a referral, every time to everybody that buys, your referrals go up and so do your sales. You can usually expect to obtain at least one new "referred customer" from every five new customers asked. That's a 20% increase in business without spending a dime on marketing or advertising.

So what should you say to get a referral? Here is the key - People think in pictures; so when you ask for a referral, it paints a picture in their mind of whom they can refer. Ask them "Do you have any clients that might like to take advantage of the savings and or quality services you just received? If you could take a moment and scan through your rolodex and see if anyone comes to mind that you could refer, and then put their contact information on this form".

In addition, you should have a series of 3 - 5 steps mapped out that lead up to asking for the referral. It should look something like this.

1) Send a thank you letter or email,

2) Follow up with a quick phone call,

3) Follow up with another email to ensure everything went well after you delivered the product or solution.

4) Finally, send a letter or email with a script saying: "Dear (customer), based on our previous communications, I know you are happy with the product, service and follow up. I would like to ask a favor. Would you be kind enough to refer up to three people that you think might be interested in receiving the same quality and savings that you have experienced? Check your rolodex or any clients you have dealt with in the last 30 days and put them on the form I have provided. I have attached a simple form. Again, thanks for being our customer and putting your trust in us."

5) Put a note on your calendar to call them in 4-5 days and ask for the referrals if you did not receive them.

6) Put it on an automated process system. Every new customer that calls you, and purchases from you, it will ask for a referral every time...Without Fail! You need to ask every new customer because:

• They just made the decision to choose you instead of the competition!
• People want to tell other people about their good decisions!
• You have just provided them with a valued solution and are on the top of their mind!
• You have not had a chance to mess it up yet!

By automating, the process of politely asking for referrals at your customer satisfaction stage of relationship, you will obtain at least one new customer via referral for every four customers asked. It is like buying five customers and getting one free!